JOB SUMMARY: The After Sales Support Engineer is responsible for handling after-sales concerns and technical issues related to PowerOcean products. This role provides after-sales support, product commissioning, and technical assistance to customers and installer partners, ensuring a seamless post-sales experience. The position also requires strong product knowledge, field support, and collaboration with internal and international partners to resolve technical concerns efficiently. 

RESPONSIBILITIES:  

• Assist customers and installer partners in troubleshooting and repairing PowerOcean inverters and batteries. 
• Provide after-sales support and product commissioning (startup) for PowerOcean systems. 
• Report and coordinate with international partners regarding technical issues related to PowerOcean. 
• Conduct training and guidance for newly partnered installers to make sure that they will adhere to safe practices and proper handling and installation of PowerOcean. 
• Collaborate with cross-functional departments and external partners, distributors, clients, and suppliers for after-sales concerns. 
• Utilize analytical tools to track and analyze common after-sales issues and installer partner after-sales performance. 
• Assist in developing and optimizing processes related to customer interactions. 
• Implement and improve customer feedback processes to gather valuable insights for continuous improvement. 
• Conduct field visits to assist customers and installer partners as required. 

 QUALIFICATIONS:

• Bachelor's Degree in Electrical Engineering. 
• Licensed Electrical Engineer (REE). 
• At least 3 to 5 years of experience in solar project management and installation. 
• Strong understanding of Solar PV systems and electrical components. 
• Strong understanding of the Philippine Electrical Code (PEC). 
• Strong knowledge of Solar, Grid AC/DC Connections, grounding, inverters, batteries and other safety related practices. 
• Excellent communication and customer service skills. 
• Willing to perform fieldwork when required. 
• Must possess a valid driver's license and be able to drive. 
• Willing to work Monday to Friday with a flexible schedule and render overtime when necessary. 

 BENEFITS:

• Basic Pay:
• Government-mandated contributions
• Sick Leaves and Vacation Leaves upon hiring

PERKS:

• HMO
• Quarterly merit-based incentives
• Employee discount